Need Help? Wallet Support Is Here for You — Anytime

Our Support Team assists thousands of users every single day — from simple questions to complex, one-of-a-kind situations.

Over the past year alone, they’ve handled more than one million inquiries 📈

But Support does far more than answer messages. Working closely with all Wallet product teams, their mission is to understand every situation, provide fast and accurate solutions, and help make Wallet safer and better for everyone.

How to Contact Support

You can always get help directly in Wallet:

Three dots (top-right) → Settings → Contact Support

You’ll be redirected to our only official support bot: @wallet_supportbot.

The bot includes an integrated help guide. Choose a topic — access, security, deposits, withdrawals, exchange, and more — and you’ll receive instant answers, step-by-step instructions, and solutions that often resolve the issue without needing to speak to an operator.

What Makes Wallet Support Exceptional

• Available 24/7, handling more than 50,000 requests each month.

• Up to 87% of users receive a first reply within 5 minutes, thanks to automated systems.

• 83% of cases are fully resolved the same day.

• Over 80,000 P2P Market disputes successfully resolved this year.

• Nearly 10,000 users recovered funds accidentally sent to Wallet’s custodial address instead of their personal one.

• While recovery is not always possible, we carefully review every case to make the fairest decision.

• No extra fees are charged for processing accidental-transaction refunds

Support doesn’t just solve problems — they also help users understand blockchain networks, token standards, and Wallet features, while offering safety tips and guidance to avoid common mistakes.

Stay Safe: What Support Will Never Ask You For

To protect your security, Wallet Support will never request:

• Passwords

• Authentication codes

• Seed phrases

• Actions performed on your behalf

If someone asks for these — it’s not us.

Coming Soon: A New AI Assistant

We’re getting ready to launch a powerful AI assistant inside the Support bot.

It will instantly answer many frequently asked questions, freeing our human specialists to focus on more complex cases where personal assistance truly matters 🎙

Stay Connected

Community: https://t.me/wallet_news_en_chat

X: https://x.com/wallet_tg

Support: https://t.me/wallet_supportbot

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